Frequently Asked Questions

How do I register?

Go to CLASSES on our website to find the class that is right for your child. Then simply click “REGISTER” next to the desired class. If there is a “WAIT LIST” you can add yourself to the wait list and be notified when space is available.  It’s easy and convenient.

When can I start?

Our classes run on a rolling basis, continuing from month to month. Your child can hop in any time and quickly be caught up. If you join later in the month your tuition will be pro-rated.

Not sure about our program?

We offer a risk-free trial class for students who are new to our facility. The trial’s $10 fee will be applied to tuition if you sign up in the same month.

Billing

Tuition is paid monthly. There is a $35 (one student) or $55 (multiple students) annual registration fee charged to your account on the day you register, and on the anniversary of that day every year if you’re still enrolled in classes.

Tuition is paid monthly using a credit card or debit card on file (Visa or MasterCard). Tuition is billed automatically on the 22nd of each month for the following month. If there are any changes to your credit card or debit card, the information must be received by the 17th of the month or else we will attempt to use the outdated card. If your credit card is declined your account will be charged $25 per attempt and students will not be permitted in class. Returned checks will result in an automatic $30 fee to the customer’s account.

If you wish to withdraw from a program, a withdraw form, located at the front desk or online, must be received by the 17th of the month prior in order for you to be removed from the automatic payment plan. After the payment goes through on the 22nd we cannot refund you.

Outstanding accounts beyond (30) days will be turned over to a private collection service and the customer will be held responsible for all additional collection costs.

How do I withdraw from a class?

If you choose to become inactive in the program, a withdraw form, located at the front desk or online must be received by the 17th of the month prior in order for you to be removed from the automatic payment plan. After the payment goes through on the 22nd we cannot refund you.

How will I know if my child is ready to move to a different class?

Our coaches track your child’s progress and approach you when they have shown the proper skills, discipline, and maturity necessary to be promoted to a different class. If you ever have any questions about your child’s progress we encourage talking to your child’s coaches. You can also track your child’s skills from your account in the Parent Portal.

When is class observation?

Observation Week is in December during your normal class time, and we encourage parents and relatives to come and see their child’s abilities. We do not allow parents to observe throughout the year because it is distracting to the students, who pay less attention to their coach and their surroundings as a result.

Do you have a waiting room?

We have a lobby equipped with chairs for parents to sit comfortably before or during class. $1.00 coffee, drinks, and snacks are available here. We also have a large room in our Kinder Barn, which acts as a quiet place for homework or office work (with extra restrooms). Our beautiful park-like setting with picnic benches is a perfect area to lounge when the weather is nice. Be sure to check out our Little Library as well for something to read!

Do I have to stay and watch my child?

Unless your child is unable to use the bathroom by themselves, you may leave and come back when their class is over. We cannot assist children in the bathroom per official USA Gymnastics rules. If you are going to leave the facility while your child is in class, please make sure the office has the correct cell phone number on file so we have a method contacting you in the event of an emergency.

What if I am late for pickup?

We understand that traffic gets congested, or that children in other activities may require picking up first. If you are going to be more than a couple minutes late, we ask that you call us at 908-782-8887 to let us know. Parents who are regularly late for pickup will be charged a late fee for every 15 minutes after class that their child is in our care.

What if my child misses a class? Can they do a make-up?

Make-ups will be offered to students for missed classes if we are notified of their absence prior to the start of class. Make-ups are limited to ONE per month, excluding makeups for days we are closed. They are only valid for active students and are no longer applicable if the student withdraws from their class.

Are the instructors certified?

Yes, our instructors are certified through USA Gymnastics, which is the sole national governing body for the sport of gymnastics in the United States. USA Gymnastics sets the rules and policies that govern gymnastics in this country. Our coaching staff is required to complete the USA Gymnastics Safety Certification Program. Our coaches are also SafeSport certified, First Aid certified, and CPR certified.

What should my child wear to class?

Children should never wear loose clothing in the gym, as it may get caught in equipment.

For girls: leotard without a skirt, hair pulled up or back, no jewelry. Shorts are allowed. We sell leos and gym shorts in the lobby Pro Shop. Fitted t-shirts are allowed if your child is uncomfortable wearing a leo.

For boys: gym shorts with no buttons, zippers, or buckles, and a fitted, tucked-in t-shirt. Ninja Zone students should wear their Ninja uniforms.

Are there changing rooms?

Our bathrooms are very large and serve as our changing rooms. There are 2 in the main gym and 2 smaller bathrooms in the Kinder Barn.

What happens during the summer?

We are a year-round facility and offer classes to meet your schedule every month of the year, in addition to camps in the summer. We have air conditioning and heating that allows your child to stay active regardless of outside conditions.

Is the gym clean?

Yes, our facility is cleaned and disinfected three times a week. You can read about our facilities here.

To whom do I address my questions regarding billing, instruction, or general administration?

Please stop by, call, or email the front office staff, who will be able to send any communication to your child’s coach for you. You may also talk to the coaches after class if time allows.

Please avoid speaking to coaches while they are instructing, or speaking to them about billing or your account as they are not able to readily access the data needed to answer your questions. Our office will be happy to help instead. You can speak to them at the desk, call them at 908-782-8887, or email them at office@gu-nj.com.

Are there discounts?

We offer a multiple child enrollment discount. If you already have one child enrolled in a class, each additional child you enroll gets a $10 discount off their monthly tuition (excluding Ninja Zone classes). We also offer a $10 yearly discount to military families.

If you refer a new friend to our gym and they stay enrolled in a class for at least 2 months you can get $50.00 credit toward your child’s tuition.

Can I switch classes?

Yes, we will gladly accommodate transfer requests any time (subject to class availability). Payments already made will also be transferred to the new class.

Is there credit given for missed classes, camps, clinics, or private lessons?

No – please understand that Gymnastics Unlimited does not give credit and/or refunds for classes, clinics, camps, private lessons, birthday parties, birthday party guests, or field trips, even if you miss or cancel them due to holidays, vacations, illness, weather, or other reasons. All sales are final for any product and/or service provided by GU. If you call ahead of time and alert us to your situation, we may be able to reschedule, if applicable.

Anything we cancel ourselves will be made up for appropriately.

Are you closed?

To see whether we are closed for holidays or weather, opt-in for our text alerts, check our Facebook page, or call the gym at least 1 hour prior to class. Our lobby TV and the front entrance will have notices of planned closings several weeks before they occur.